We want you to be happy with the purchases you make at Simpli Nature. If you're not satisfied for any reason, please follow the procedures below. 

• Refunds

Refunds (minus the original shipping cost) will only be issued for the unopened/unused items(s). All other returns will be issued Simpli credit. We will refund your money, provided the returned item(s) are received back in their original packaging,  provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable along with the original pack slip. For returns without the original pack slip, you will be issued an electronic store credit.

• Exchanges

If you simply changed your mind or ordered the wrong item and want to return your purchase for an exchange. Go ahead and return your item back to us and once received, you will be issued an Simpli Nature online store credit (minus the original shipping cost) from us to shop for something else.